IE “Unable To Load Client Print Control”

When running system reports in MarketingPilot and using IE7 or IE8 and you click on the print icon we were receiving an error saying “Unable to Load Client Print Control”.  If this happens to you, here’s how to solve the issue.  The issue is happening because of the  Microsoft Report Viewer 2008 that is installed on the Web Server.  To resolve the issue you will need to install the Microsoft Report Viewer 2008 SP1 Redistributable on the Web Server (http://www.microsoft.com/downloads/en/details.aspx?FamilyID=bb196d5d-76c2-4a0e-9458-267d22b6aac6).

Once the redistributable is loaded on the server, the user will need to reinstall the SQL Server driver.  To do this they will need to:

  • Go into MarketingPilot
  • Click Reports on the left navigation bar
  • Open a system report
  • Click the print icon
  • Install the ‘Microsoft SQL Server’ add-on (this will be in a yellow bar at the top of your browser window just below the address bar)  See Image 1 below
  • Go back into reports and open a system report
  • Click the print icon
  • Install the ‘Microsoft SQL Server’

Now you should be able to print custom reports.

Image 1

Image 2

 

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